Admin Lab Terms

wisegear, LLC is the product vendor and supports wisegear Admin Lab. Freemius is the online reseller and merchant of record. Freemius handles checkout, payment, taxes, invoices and the hosted customer portal. Its End User License Agreement also applies to the purchase. Your checkout shows the amount due, applicable tax and renewal terms before payment.

Admin Lab's plugin code is licensed under GPL-3.0-or-later. You retain the rights that license grants for the code. The paid annual subscription provides updates, product support and access to license-activated features for the purchased site allowance. The subscription terms do not take away GPL rights in a copy of the code.

The one-site offer allows activation on one production WordPress site; the ten-site offer allows up to ten. A licensed multisite subsite counts as one site, as does a licensed main site. The network admin screen adds no slot. Recognized development and staging copies do not consume a production slot. A custom staging hostname may need an exception from support. The editable Environment badge does not change a site's licensing classification.

Subscriptions renew automatically each year unless you cancel future renewal in the Freemius customer portal. Cancellation of future renewal does not itself refund a prior payment. Your subscription remains active through its paid term.

Installed paid features remain usable and locally editable after ordinary nonblocking license expiry. Existing managed locks and the last applied Fleet state remain in effect. Updates, paid product support and new remote Fleet changes require an active subscription term. License activation follows the purchased site allowance and Freemius's activation rules. Continued use does not promise compatibility with future WordPress, PHP or third-party releases. A missing, cancelled, revoked or unpaid blocking entitlement pauses paid features; Appearance, export, recovery and stored configuration remain available.

If an automatic renewal fails, Freemius retries the payment. After its final failed attempt, Freemius cancels the subscription and associated license; paid features pause. Update payment details in your customer account before cancellation to avoid that interruption.

Use the customer account to manage billing and licenses. Uninstalling the plugin does not cancel a subscription or release a license activation by itself.

Admin Lab follows Freemius Flexible / Double Guarantee with a 14-day evaluation period for an initial purchase. Request a full refund within 14 days of that purchase by emailing support@wisegear.com. No technical defect, attempted remedy or reason is required. Downloading or using the plugin does not disqualify an otherwise eligible request. Refunds are requested through support and are not automatic. Refunding an initial purchase ends its paid entitlement.

Renewal payments, upgrades and additional licenses are excluded from the evaluation refund guarantee. You may contact support about an accidental renewal; any exception is considered individually and is not guaranteed. Cancel future renewal before the next charge through your customer account. Freemius's purchase agreement applies; rights that applicable law does not allow us to limit remain available.

Paid product support covers installation, licensing, billing and defects in Admin Lab during the subscription term. The free edition includes no paid support commitment. Support does not include custom WordPress implementation or emergency response. wisegear, LLC aims to respond to paid product-support requests within two business days. Send requests to support@wisegear.com. Please do not send license keys, passwords or payment details in a support message.

Use the licensing service, customer portal and support channels lawfully. Do not use them to access another customer's information or disrupt the service. This section does not restrict rights granted by GPL-3.0-or-later in the plugin code.

We work to keep Admin Lab reliable, but do not promise uninterrupted or error-free operation or compatibility with every WordPress theme, plugin or custom setup. To the extent applicable law permits, wisegear, LLC is not responsible for indirect or consequential loss arising from use of Admin Lab. This does not limit liability or customer rights that cannot legally be excluded.

We may update these terms as the product or service changes. The effective date above identifies this version. Existing purchases remain subject to their checkout terms and applicable law. Questions may be sent to support@wisegear.com. See the Admin Lab Privacy Notice for product data practices.